INTRODUCTION

1.1   Who We Are

This website is owned and operated by VapingCircle UK Ltd, a company registered in UK. We may refer to this site as per other relevant pronouns. Whilst you use the services of this website, you agree to all the Terms and Conditions, as are laid out here.

As the website, and its features evolve, so may the terms and conditions associated with its use. Therefore, we reserve the right to make amendments to the terms and conditions as and when needed.

1.2   How To Contact Us

You can contact us in different ways, by Email, WhatsApp, Call, or you can write to us by Post. Please see Contact Us page to find detailed information about contacting us.

 

1.3   How We Will Contact You

We may contact you via Email, WhatsApp, Telephone or Postal Mail, or any other form as you provide when you place an order with us.

2. ORDERING PRODUCTS

2.1 How to Place an Order To place an order on our website, follow the step-by-step process outlined. After you submit your order, we will send you an email acknowledging receipt. This does not mean your order has been accepted. Acceptance of your order will occur when we send you a confirmation email.

2.2 Acceptance of Your Order Our acceptance of your order and the formation of a contract between you and Vape Plus will only occur when we send you a confirmation email stating that the products have been dispatched.

2.3 Geographic Scope of Sales Vape Plus currently only sells products to customers within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

2.4 Age Verification To purchase products from Vape Plus, you must be over 18 years old. We utilize electronic age verification checks provided by a third-party service. If verification fails, you may be asked to provide proof of age through a recognized ID verification service.

3. PRODUCT INFORMATION

3.1 Product Descriptions and Variations While we strive to provide accurate images and descriptions of our products, please note that the images are displayed for illustrative purposes only. Actual product appearance may vary a little.

3.2 Product Packaging The packaging of our products may differ from the images shown on our website. Differences in packaging are not a valid reason for return unless the product itself is faulty or misdescribed.

3.3 Safety and Usage Information It is crucial to follow the safety and usage guidelines provided with our products. Please refer to our Vape Battery Safety Tips, Vape Guides, as well CBD Guides, which are available on our website before using any products.

4. CHANGES TO YOUR ORDER

4.1 Modifying Your Order If you need to make any changes to your order, please Contact Us as soon as possible. We will do our best to accommodate your request but cannot guarantee changes after the order has been processed. Additional charges or adjustments to delivery times may apply.

5. DELIVERY

5.1 Delivery Costs The costs of delivery will be clearly displayed on our website at the time of purchase.

5.2 Delivery Timeframe We aim to deliver your order as soon as the order is accepted. However, delivery times may vary due to unforeseen circumstances beyond our control.

5.3 Failed Delivery Attempts If you are not available at the time of delivery, a note will be left with instructions on how to arrange a redelivery or collection. If delivery fails after three attempts, the products will be returned to us, and we will contact you for further instructions.

5.4 Transfer of Ownership and Risk Ownership of the products will transfer to you once we have dispatched them. The products are your responsibility from the moment they are delivered to the address you provided.

6. YOUR RIGHTS TO CANCEL

6.1 Cooling-Off Period You have the right to cancel your order within 30 days of receiving the products. This cooling-off period allows you to return the products for a refund, subject to our returns policy and exclusions for certain sealed goods that have been opened.

6.2 Grounds for Contract Termination You can terminate the contract if:

·         There is an error in the price or description of the product.

·         Delivery is significantly delayed due to circumstances beyond our control.

·         We breach any terms of the contract.

6.3 Procedure for Ending the Contract To end the contract, please contact us via phone or email, providing your order number and details. We will guide you on the return process.

7. RETURNS AND REFUNDS

7.1 Returning Products If you need to return products, please see the returns, and refunds page. Please include the returns slip provided with your order.

7.2 Processing Refunds We will process your refund within 7 days of receiving the returned products. Receipt of products returned will be sent by email. Refunds will be issued to the original payment method used for the purchase.

8. FAULTY OR MISDESCRIBED PRODUCTS

8.1 Your Legal Rights Products purchased from us must match their description, be fit for purpose, and be of satisfactory quality. If a product is faulty or misdescribed, you have the right to a refund, repair, or replacement.

8.2 Reporting Issues If you encounter any issues with our products, please contact us immediately. We will provide instructions on how to return the faulty or misdescribed products and process your refund or replacement.

9. PRICING AND PAYMENT

9.1 Product Pricing All prices on our website include VAT and are stated in GBP. While we strive to ensure accuracy, we reserve the right to correct any pricing errors. You will be notified of any changes before we proceed with your order.

9.2 Payment Methods Payment is required before we dispatch your order. We accept various payment methods.

10. OUR LIABILITY

10.1 Limitation of Liability We are not liable for any unforeseen eventualities that may arise out of the use of our site, or products purchased from it.

11. PRIVACY AND DATA PROTECTION

11.1 Use of Personal Information We are committed to protecting your privacy. Your personal information will be used in accordance with our Privacy Policy, which is available on our website.

12. MISCELLANEOUS

12.1 Transfer of Rights and Obligations We may transfer our rights and obligations under these terms to another organization. We will notify you in writing if this happens, and your rights under the contract will not be affected.

12.2 Governing Law and Jurisdiction These terms are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales.