Refund policy

In the even that a customer wants to return the item, or apply for refund, the customer must adhere to the following terms and conditions of the refunds and returns process.

·         In the event of damages to the order in transit, the customer must get in touch with our team to initiate replacement or refund process.

·         All errors and shortages of items in order must be notified within 3 days of order receipt.

·         In the unlikely event of customer receiving a faulty item, or there is an error in the order fulfilment process, the customer must notify us within 3 days of the goods being received. If the customer notifies us after 3 days, then the company is unable to accept returns. The customer might be asked to provide more information on the fault, including pictures, where required.

·         If the customer wishes to return the item due to change of mind, the customer must inform us within 3 days of the goods being received. In addition, returns will only be accepted for items in brand new and unused condition. The company will not bear the cost of return.

·         For items other than E-Liquids, Disposable vape pens, and CBD products, warranty of 30 days will apply.

·         Return labels will only be provided for orders in which damaged or faulty items were sent. Shipping cost will not be covered for accidental orders, or customers changing their mind.

·         The company will provide you with address for any returns. They must not be sent before approval by the returns team.

·         In damages incurred in the process of return will not be covered by the company.

·         Above all, our aim is to provide the best customer experience, and satisfaction, and in achieving that, we require full cooperation of the customer when talking to our returns team.

·         Additionally, if the customer has decided to return the product prior to delivery, they must wait for goods arrival before they can return the goods.

·         If a delivery is disputed by the customer, we will aim to resolve in the best interest of our customer, but, in certain circumstances, the result of courier’s investigation will be taken as final.